Help Center
How can we help?
Find answers to common questions about RallyIQ. Can't find what you're looking for? Reach out to us at support@rallyiq.tech.
rocket_launch Getting Started
What is RallyIQ? expand_more
RallyIQ is an AI-powered tennis coaching platform that analyzes your strokes from video. Simply record yourself playing, upload the clip, and receive detailed coaching feedback — including what you're doing well, what needs improvement, and personalized practice drills.
How do I get started? expand_more
Sign up for free at app.rallyiq.tech. You'll get 3 free analyses to try the platform. Just record a short video of your stroke, upload it, and our AI will generate personalized coaching feedback within minutes.
Do I need any special equipment? expand_more
No special equipment is needed. Just prop your phone against a water bottle, fence, or tripod and hit record. The AI works with standard smartphone video — no sensors or wearables required.
What platforms is RallyIQ available on? expand_more
RallyIQ is currently available on the web (any browser) and iOS. Android support is coming soon.
analytics Analysis & Features
What stroke types can RallyIQ analyze? expand_more
RallyIQ can analyze five stroke types: Forehand, Backhand, Serve, Volley, and General technique. Select your stroke type before uploading for the most tailored feedback.
How does the AI analysis work? expand_more
Our AI reviews your video frame-by-frame and provides feedback tailored to what it actually observes — not generic advice. Each analysis includes an overview of your technique, what you're doing well, areas that need improvement with specific fixes, and 2-4 personalized practice drills.
How long does an analysis take? expand_more
Most analyses complete within 1-3 minutes. You'll see a real-time progress indicator as your video moves through the upload, motion analysis, and coaching generation stages.
Can I share my analysis results? expand_more
Yes! You can generate a shareable link for any analysis result. Share it with your coach, teammates, or friends — they can view the full analysis without needing a RallyIQ account.
What video formats are supported? expand_more
RallyIQ supports MP4, MOV, WebM, and AVI formats. Videos are automatically trimmed to 5-second clips using our built-in trimming tool, so you can upload longer recordings and select the best moment.
Can I track my progress over time? expand_more
Yes. Your analysis history is saved in the app, showing your stroke type, date, and feedback for each session. The dashboard tracks stats like total analyses, streaks, and improvement trends.
payments Pricing & Plans
Is RallyIQ free to use? expand_more
Yes! The Free Starter plan gives you 3 lifetime analyses at no cost, with no credit card required. This lets you experience the full AI coaching feedback before deciding to upgrade.
What does RallyIQ Pro include? expand_more
RallyIQ Pro gives you 15 analyses per month, advanced stroke tracking, personalized training plans, and cross-platform access (Web + iOS). It's $15/month or $10/month when billed annually.
Can I cancel my subscription anytime? expand_more
Yes, you can cancel your subscription at any time. You'll continue to have access to Pro features until the end of your current billing period.
Do unused analyses roll over? expand_more
Monthly analysis credits reset each billing period and do not roll over. Free plan analyses are lifetime and never expire.
shield Account & Privacy
How is my data protected? expand_more
Your data is securely stored using Firebase with strict security rules. You can only access your own data — videos and analyses are private by default. We never share your personal information with third parties for marketing purposes.
Can I delete my account? expand_more
Yes, you can delete your account at any time from the Settings page. This will permanently remove all your data, including analysis history and uploaded videos.
How do I contact support? expand_more
For support, reach out to us at support@rallyiq.tech. We typically respond within 24 hours.